The Social Media Nuclear Option.

If you follow me on Twitter you may have seen me tweeting about an unpleasant experience I had at a restaurant yesterday. In fact, if you follow me on Twitter, you probably see me talking to and about companies on a pretty regular basis. But yesterday’s incident got me thinking about whether it’s right or not. Is blasting out negative feedback at the first slight really the appropriate way to deal with a company? Read more of this post

What is Google+ and why should I care?

I’m going to jump on the bandwagon of people talking about Google+ for a minute. There’s a lot of people who LOVE it (Matt Shaw – I’m looking at you). And there are a lot of people saying “I don’t get it.” There are also a lot of people saying “I sort of get it, but why should I use it?”

I’m still in the playing around with it phase and while it seems neat, I’m going to withhold passing judgement just yet. But if you want to know why you should play with it, or what it even does, check out this cool (and funny) video (thanks to Avin Narasimhan for sharing):

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Why You Shouldn’t “Friend” Your Patients.

I recently received two LinkedIn requests. From my dentists. These came right on the heels of a notification that the dental practice was following me on Twitter.

I’ve left these LinkedIn requests in “limbo” while I try to figure out whether or not to accept them. While they are people I have a relationship with, why would they want to connect with me on LinkedIn? Or maybe the better question is, why would I want to be connected with THEM?

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Marc Jacobs Proves My Point.

Well, not Marc himself. But the company provides another instance of a brand’s social media presence being misused by an employee. As I wrote yesterday, you need to be really careful who you let manage your brand’s voice. This is not a job for the intern. This is not the job for the admin. Managing social media requires a full-time employee who you can trust. Someone who is invested in the company and the brand. Someone who is skilled at marketing, communications, brand management and strategy.

They are your voice. Would you let your intern represent the brand on Good Morning America? Would you let the intern host a press conference? Then why do you let them manage your Twitter account?

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